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PhilHealth offices lauded for excellent service

The Civil Service Commission (CSC) recognized in 2012 various PhilHealth Local Health Insurance Offices (LHIOS) in different regions in the country due to excellent service it provided to its members.

The CSC awarded the 2012 Citizens Satisfaction Center Seal of Excellence to the following: PhilHealth Region IV-B in Batangas City including its LHIO in Puerto Princesa, Palawan; LHIOs in the cities of Bacolod, Kabankalan, and Passi under the PhilHealth Region VI; and in Marawi City under the PhilHealth-ARMM, for an excellent Anti-Red Tape Report Card Survey rating.

The survey was conducted in 2012 based on actual feedback from clients visiting and availing of various services from the said offices.

Meanwhile, PhilHealth Region VIII Office in Tacloban City has also been recognized by the CSC as a ‘Hall of Famer’ for their PASADA Awards.  The said office also received the ‘Galing Likha Kalusugan’ award from the Philippine Institute of Development Studies and Center for Health Market Innovation for its PhilHealth Link Project.

The said project hastened the verification process of members admitted in provincial hospitals thereby ensuring availment of benefits especially by indigent members.

In a related development, PhilHealth Region VI Office was also cited by the Private Hospital Association in Western Visayas for its efforts that “resulted in faster processing of claims and reduced the number of return-to-hospital claims thereby contributing to a successful relationship among private hospitals in Western Visayas as partners in the healthcare industry.”

It also bagged the first prize in the ‘Search for Best Statistical Bulletin Board’ by the National Statistical Coordination Board and the Regional Development Council in last year’s celebration of National Statistics Month.

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