Call center project shows way from burnout to balance


“WELLNESS Ambassadors” John Louie Fernandez and Lorena Quiroz

Work in a call center is fast-paced, dynamic and complex. But along with stories of first-job thrills and fat paychecks are tales of early job burnout and swift turnovers.

Even a youthful workforce needs support activities or programs to address such sad trends, especially in an industry that has propelled the Philippines to No. 3 on the list of global business process outsourcing destinations, based on a 2013 survey.

In a 24/7 work environment, how can companies provide more health and wellness opportunities for their employees? For call center agents John Louie Fernandez and Lorena Quiroz of legacy-Stream in Alabang, Muntinlupa City, discovering these opportunities has proven to be rewarding.

Fernandez and Quiroz won the recent “Mr. & Ms Wellness Ambassador” competition at the Stronger as One: Convergys and legacy-Stream Alabang Sportsfest, one of the first joint projects of the two companies since Convergys acquired Stream in March.

The month-long event kicked off mid-May at the Muntinlupa Sports Complex, drawing over 1,000 employees and guest participants in basketball, volleyball and race relays. While Convergys had held many sportsfests in its 10-year history, this was its first engagement opportunity with Stream in Alabang. Both companies have a history of employee engagement programs that promote health and wellness.

Quiroz, a nonsmoker who also shuns alcohol, said she stays fit by taking regular walks or jogging for 30 minutes to an hour on her rest day. “I make sure I take my family out for meaningful bonding and relaxing activities.  I have regular conversations with them on what my work and home obligations entail,” she said.

Fernandez, meanwhile, is into wakeboarding, running and basketball, and appreciates the ample time given to call center  agents like him to pursue social and fitness activities.

The Convergys Wellness Ambassadors were chosen among representatives from the four company sites. They stood out among peers for their physical fitness and drive for work-life balance.

“Both legacy-Stream and Convergys provide health and wellness programs such as educational campaigns, employee discounts for gym membership, site activities like group physical workouts, healthy cooking demos, sportsfests, fitness groups, and other stuff that give us the avenues to pursue health objectives in fun ways,” Quiroz noted.

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of INQUIRER.net. We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

Copyright © 2020,

To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.

Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate: c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94


  • Canada bans cruise ship visits until October
  • Manila gov’t eyes opening of city COVID-19 testing lab by June 15
  • Male frontliner is 37th COVID-19 patient of Occidental Mindoro
  • Guevarra: Religious sector, LGU execs to discuss on religious gatherings amid GCQ
  • 2 Balik Probinsya returnees bring COVID-19 cases to 2 Leyte towns
  • Sports

  • Questions remain as NBA reportedly eyes July 31 return
  • UEFA mulls Champions League final host away from Istanbul
  • Federer tops highest-earning athlete list at more than $100M
  • Amid global uncertainty over return to sports, most PH athletes eager to play—even without vaccine
  • Boxing set for tightrope comeback
  • Lifestyle

  • La Salle Green Hills goes coed—amid high emotions
  • Live events sector forms coalition—400,000 jobs lost
  • Tiana Kocher on TikTok: Refocusing how we can inspire change
  • Creativity in Lockdown: A quarantine diary by fashion designer Esme Palaganas
  • Bench teases with Hyun Bin
  • Entertainment

  • Taylor Swift says Trump ‘stoking fires of white supremacy’
  • Netflix acquires Hollywood’s historic Egyptian Theater
  • Nadine Lustre, James Reid together again?
  • LOOK: Judy Ann Santos gives Ryan Agoncillo, daughter haircuts
  • Kylie Jenner, Forbes spar over story on billionaire status
  • Business

  • PayMaya Negosyo enables entrepreneurs with the fastest way to accept digital and online payments
  • Globe continues to build its 5G network despite GCQ
  • PH adds $1.25B to COVID war chest
  • BIR to automatically encash tax credits unutilized for a year
  • BSP sees steady inflation rate in May
  • Technology

  • Smart: ‘On-going systems issue’ causing data services glitch to subscribers
  • Smartphone tool helps users keep social distance
  • ‘Grand Theft Auto VI’ is planned for 2023/24, financial record suggests
  • Could copying your friends help you achieve your goals?
  • Rates of ‘symptomless’ COVID-19 infections may be higher than previously thought, study finds
  • Opinion

  • Hunger, fear, caution, dependency
  • Editorial cartoon, May 30, 2020
  • Online predators
  • The inhumane treatment of Sen. Leila de Lima
  • Reading without books
  • Global Nation

  • DFA help sought to bring OFW remains home
  • COVID-19 watch: 2,845 Filipinos overseas infected
  • Around 40 Filipinos die of COVID-19 in Dubai
  • Restrictions on international travel still in effect under GCQ, says BI
  • Spanish priest accused of abusing minors sought

    • Cordillera dishes show connection to the earth

      Read More

    • THIS WEEK’S FESTIVALS: May 19-25, 2019

      Read More

    • McDonald’s PH Chairman & Founder, George T. Yang turns over three performing arts studios for DLSU Manila

      Read More

    • Cops arrest 6 ‘Basag Kotse’ suspects

      Read More

    • Honest naia cabbie cited for exemplary deed

      Read More

    • Mom of 5-year-old girl with leukemia looking for more good samaritans

      Read More

    • Compensation commission releases P2.3-M to aid Marawi soldiers

      Read More

    • PNP can’t always fool public with ‘nanlaban’ claims – solons

      Read More

    • Poll: Most dislike NFL protests and Trump comments

      Read More

    • Former Mexico governor wanted in US arrested

      Read More

    • US: Nobel Peace choice doesn’t change US stance

      Read More

    • California becomes first ‘sanctuary state’ for undocumented migrants

      Read More

    • Mexican photojournalist found dead after kidnapping

      Read More

    • Moscow gets 130 fake bomb calls, evacuates 100,000 people

      Read More

    • Frustrated police appeal for public’s help in Vegas case

      Read More